Hire FAQs

We are a family owned and run company, who take pride in every aspect of our business.  We only select the best quality products to hire for clients complete satisfaction and ensure our customer service is second to none all at competitive rates.  

We always ensure all of our equipment is in the best condition and inspected and maintained at the highest level.  All our electrical items are PAT tested in house and we follow rigourous health and safety guidelines. 

We always pay careful attention to each and every detail.

Absolutley, we do encourage clients to visit our office and showroom to view everything we are able to offer.  

We are based in Pontyclun, South Wales and recommend booking so we can prepare a mock set up for you to view.  We also suggest bringing any items you may want displayed so you can see how they will look.

For many years wedding planning was a part of our business and we still have a qualified and experienced wedding planner as part of our team. 

Due to the increased success of our hire collections we are no longer able to offer this service but would be happy to recommend a wedding planner/co-ordinator we have worked with for many years to assist you. 

Yes booking in advance is highly recommended to to secure your  date and stock/equipment.  

We recommend securing your booking as soon as possible as available dates can change very quickly.  A 25% deposit of the total cost is required to confirm any reservation.

Let us know as soon as possible, we recommend securing the maximum numbers you require then let us know if you wish to change this as soon as possible.  Final numbers are requested one month prior to your hire date before final payment is due.

We will do everything possible for any last minute increases but this will be subject to availability.

Our stock is continually expanding as we purchase new hire items or have bespoke items commissioned for clients.  

Please contact us to see if we can supply anything not currently listed.

We do not allow clients to collect any hire items as we want to ensure that the quality and condition of our products stay at their best so it is important that our staff deliver and collect.

We accept Credit/Debit Cards or Bank Transfer (preferred).  25% is due immediately to confirm your booking with the remaining balance payable one month before your event.  

A returnable security deposit is payable with the final balance and will be refunded upon the collection of all hire items in an undamaged condition.  Your liability is not limited to this should damage/loss be beyond your security deposit.

We will not charge you for laundering the linen and generally the majority of normal stains can easily be removed.  

In the event that we cannot remove any stains/marks such as coloured candle wax, mildew, ink and some oils etc we will obviously try treatments and rewashing but if this doesn't work there will be a charge for replacement.

After a spillage please allow any wet or damp table linen to dry as it will develop mildew and can spread to other items.  If there is a serious spillage, keep the sodden item separate and inform us when we arrive to collect.

Any linen that is ripped, torn or have burn holds will be charged for at full item cost.

If we are delivering on the day of your wedding the hire includes for us to setp-up all items in accordance to your instructions.  We will make sure everything is perfect and exactly what you had envisaged.

If you are hiring a blank canvas and need delivery the day before the wedding.  The additional days hire is included in the hire cost but set up will be left for you.  If you would like us to set up as well please let us know and we can provide you with a cost for this service.

The Best.